Privacy Policy

Effective Date: 22 March 2026

At Serene Spaces by Sophie, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or use our services.

1. Who We Are

Serene Spaces by Sophie provides services related to Home Organisation. .If you have any questions about this policy, please contact us.

2. What Information We Collect

We may collect and process the following data:

Information you provide to us:

Name
Email address
Phone number
Any information submitted through contact forms

Automatically collected information:

IP address
Browser type and version
Pages visited and time spent on the site
Cookies and usage data

3. How We Use Your Information

We use your data to:

Respond to enquiries and provide customer support
Deliver our services
Improve our website and user experience
Send updates or marketing communications (only if you opt in)

4. Legal Basis for Processing

Under UK GDPR, we rely on:

Consent (e.g. for marketing emails)
Legitimate interests (e.g. improving our services)
Contractual necessity (e.g. delivering services you request)

5. Sharing Your Information

We do not sell your personal data.

We may share your data with trusted third parties, such as:

Website hosting providers
Email marketing platforms
Analytics providers

These providers only process your data on our behalf and must keep it secure.

6. Cookies

Our website uses cookies to enhance your browsing experience.

Cookies help us:

Understand how visitors use our site
Improve performance and functionality

You can control or disable cookies through your browser settings.

7. Data Retention

We only keep your personal data for as long as necessary to:

Fulfil the purposes we collected it for
Comply with legal obligations

8. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing
Withdraw consent at any time

To exercise these rights, please contact us.

9. Data Security

We take appropriate security measures to protect your personal data from:

Unauthorised access
Loss or misuse

10. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy policies or practices.